退款政策

Return and Refund Policy

Effective date: July 9, 2026

Because Ownivra sells intimate wellness products, we handle returns carefully for health, safety, and hygiene reasons.

Returns

We accept return requests within 14 days after delivery only if the product is unopened, unused, unworn, undamaged, and still in its original sealed packaging.

We do not accept returns for opened or used intimate products, gift cards, final sale items, or products damaged after delivery because of misuse, improper storage, or customer handling.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at support@ownivra.com.

Please include your order number, a short description of the issue, and clear photos showing the item and packaging.

If your claim is approved, we may offer a replacement, store credit, or refund depending on the circumstances and product availability.

How to start a return

To request a return, email us at support@ownivra.com before sending anything back.

Returns sent without prior approval may be refused.

If your return is approved, we will provide return instructions and the correct return address. The business or legal address shown on our website is not automatically the return warehouse.

Return shipping

Customers are responsible for return shipping costs unless the item was defective, damaged on arrival, or shipped in error.

Original shipping charges are not refundable unless required by applicable law.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order once the refund or store credit has been processed.

Chargebacks and abuse

We reserve the right to deny returns, refunds, or future orders in cases of fraud, abuse, repeated misuse of our policy, or claims that conflict with delivery or usage evidence.