Refund policy

Return and Refund Policy

Because Ownivra sells intimate wellness products, we handle returns carefully for health and hygiene reasons.

Returns

We accept return requests within 14 days after delivery only when the item is unopened, unused, unworn, undamaged, and in its original sealed packaging.

We do not accept returns for opened or used intimate products, final sale items, gift cards, or products that are damaged after delivery because of customer handling.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us through our Contact page within 7 days of delivery. Please include your order number and clear photos of the issue so we can review it.

If we approve the claim, we may offer a replacement, store credit, or refund, depending on the situation and product availability.

How to start a return

To request a return, contact us first through:

https://ownivra.com/pages/contact

Do not send products back before your return is approved. Items sent back without approval may not be accepted.

Approved returns must be sent to the return address provided in the return authorization. The legal notice address shown on our store is not a return warehouse.

Return shipping

Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect. Original shipping fees are not refundable unless required by law.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are sent back to the original payment method. Your bank or payment provider may take additional time to post the refund.